Request by email
Email kjs140611@gmail.com from the address registered with Dogam. Include your account email, optional Dogam handle and a request to delete your account and associated data. If you contact us from another address, we may ask you to verify the registered email.
How it works
- We verify your identity and the scope of your request using the minimum necessary account information.
- We process a verified request without undue delay and email the result or explain any restriction.
- In-app deletion disables and deletes the sign-in account and core data. A retry job rechecks remaining photo objects and internal deletion identifiers every five minutes after partial failures.
Do not send passwords, sign-in links, national identification numbers or full identity documents. If you sign in again or create records during a request, we may need to confirm the request again.
Information deleted
We delete the authentication account, email, handle and associated personal information, including photos, notes, care records and schedules. If a legal retention duty arises, we explain the information, basis and period separately.
Before you request deletion
- Deletion is permanent, unlike signing out or temporarily disabling an account.
- You cannot resume managing or restore currently managed animals through the deleted account.
- Unsynced records stored only on your device may become unrecoverable when you sign out or uninstall the app.
- Dogam cannot recall invitation messages already sent to other people using your device’s share sheet.
Requests about specific information
For deletion of a particular photo or note, access, correction or restriction of processing, email the same address with the information concerned. Your rights are explained in the privacy policy.